Privacy Policy

Last updated: March 12, 2017

Acceptance and application

9352-6119 Quebec Inc. ("PairUp", "we," "us" or "our") provides this privacy policy (“Privacy Policy”) to inform you (“User” or “Users” or “you”, which includes any user of the Services affiliated, employed or otherwise contracted by User) of our policies and procedures regarding the collection, use and disclosure of personal information and data we receive from Users using PairUp’s website, products and services (the “Services”). This Privacy Policy applies to any and all persons using the Services.

Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meaning as in our Terms of Use. Be sure to return to this page periodically to review the most current version of the Privacy Policy. We reserve the right at any time, at our sole discretion and without any liability whatsoever, to change or otherwise modify the Privacy Policy without prior notice, and your continued access or use of the Services signifies your acceptance of the updated or modified Privacy Policy. If we modify it, we will update the "Last Updated" date at the top of the Privacy Policy. By continuing to access or use the Services, you are indicating that you agree to be bound by the modified Privacy Policy. If the modified Privacy Policy is not acceptable to you, please do not use the Services.

Information collection and use

We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, banking information and other information you choose to provide.

We also collect information through your use of the Services, which can be divided into the following general categories:

Non-Personal Information: Upon accessing and when using the Services, certain non-personal information will be automatically collected, such as your IP address and location data (which is anonymous). We use Non-Personal Information to examine our traffic, to review how the use of our Services, to monitor and analyze use of the Services, to monitor and analyze the statistics, to get an accurate representation for technical administration, to increase our functionality and user-friendliness, and to better tailor our Services to our Users' needs. This type of information will not allow you to be personally identified.

Personal Information: To use the Services, you must first provide personal information that will allow you to be identified ("Personal Information"). This type of information will not be collected without your consent, and we expressly acknowledge that we will not use your Personal Information for any other purposes than those mentioned below without your consent. For certain portions of the Services, such as for the creation of an account, we shall collect Personal Information that you voluntarily upload or provide us through your use of the Services, such as your name, email, address, phone number and banking information. We may obtain Personal Information from other third parties regarding you, such as when you register with such a party to participate in one of such party’s services offered via such party’s website or mobile app, or through our Services. We may automatically import some of the Personal Information you provide to such third party into your account for the use of our Services.

The purposes of the collection of Personal Information are the following:

  • To provide, maintain, perform and improve the Services;
  • To create your account and access the Services;
  • To perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing and research; and to monitor and analyze usage and activity trends;
  • To send you our newsletter or other communications we think will be of interest to you, including information about products, services, promotions and news;

Additionally, Personal Information may be used and disclosed to the extent PairUp may deem reasonably necessary to enforce the terms of any agreement between you and PairUp, or to protect the rights, property or safety of any person or entity, or if required by law, specifically in response to a demand from government authorities.

Children's privacy

We restrict the use of our Services to individuals age 18 and above. We do not knowingly collect, maintain, or use Personal Information from children under the age of 18.

Right to examine information

You have the right to examine any of your Personal Information that we collect. Should you wish to examine such information, please send us a written request to [email protected]. We reserve the right to charge you a reasonable administrative fee to access your information, as permitted by applicable law. In certain cases we may not be able to provide you with access to all of your Personal Information (ex: if the information also pertains to the Personal Information of another User).

Withdrawal of consent

You may withdraw your consent to the collection of Personal Information at any time by sending a written request to [email protected]. Upon receiving notice that you have revoked your consent, we will stop using your Personal Information within a reasonable time, which will vary depending on what information we have collected and for what purpose. Please note that we will send you an email confirmation upon receipt of your request. Please note that if you do choose to withdraw such consent, your experience of the Services may be diminished.

Promotional communications

You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.

Sharing information

We will not sell, rent or disclose to outside parties the information we collect, save and except that we may share the collected information with other parties as follows:

  • Affiliated Service Providers: We have agreements with various affiliated service providers to facilitate the rendering of our Services, with whom we may share the information we have collected. All administrative service providers that we use are required to have the same level of privacy protection as we have, and therefore we expect that your information will be handled with the same level of care that we employ.
  • Statistical Analysis: We may share Non-Personal Information and aggregated anonymized information with third parties, including but not limited to, for statistical, machine learning, advertising or marketing purposes. No Personal Information will be shared in this manner.
  • Transactions: In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where Personal Information may be disclosed or transferred as one of our business assets. However, under no circumstances will such transactions result in your information being used for other purposes than those for which you gave us your consent.


The Services have security measures in place to protect the loss, misuse, and alteration of the information under our control. Please note, however, that no data security measures can be guaranteed to be completely effective. Consequently, we cannot ensure or warrant the security of any Personal Information or other information. You transmit Personal Information to us at your own risk.

Employees, agents and contractors

PairUp employs other companies and/or individuals to perform functions on our behalf. For instance, we may appoint third parties to develop software applications and/or databases functions or to send communications on our behalf. Your Personal Information may be disclosed to such individuals in the course of PairUp’s business operations. All of PairUp’s employees, agents, affiliates and contractors who have access to your Personal Information are required to protect the information in a manner that is consistent with this Privacy Policy.

External links

We are not responsible for the privacy practices of other sites that you may click on when using our Services and encourage you to read their privacy statements.

International transfer

Your information may be transferred to and maintained on computers located outside of your jurisdiction, where privacy laws may not be as protective as your jurisdiction. Your consent to this Privacy Policy represents your consent to any such transfer.

Contact us

If you have any questions, comments, or concerns about this Privacy Policy, email us at [email protected].

Terms of use

This Privacy Policy is incorporated into and forms part of our Terms of Use, which outlines the terms and conditions you agree to when using the Services, and which can be found at the bottom most the pages of the website.