FAQs

Residents

How does this work?

If you’re leaving town for a while, PairUp can work with your home to make you some extra cash. We’ll rent out your home for short-term rentals on home sharing sites like Airbnb while you’re away. All you have to do is tidy up your home and leave us the keys - we’ll do the rest and send your rental earnings to you by e-transfer.

How much will I make with PairUp?

Residents who work with PairUp receive 70% of the rental earnings. PairUp operates as a shared success model, so we only make money when you do. This means that it’s absolutely free to enlist with PairUp, but we cannot guarantee how much you may earn by working with us. Earnings are directly impacted by seasonality, the local market, and condition of the home. Contact us with the details of your home to get an estimate.

How can I protect my belongings?

PairUp has a strict set of guidelines used to create the listings for each home. These guidelines have been proven to attract only high quality guests and to prevent any incidents that could damage your belongings. PairUp has hosted thousands of guests over the years, and so far, only 0.3% of our guests ever caused damages to the properties we were managing.

However, should something still happen, PairUp will repair or replace your belongings up to $1500 in value. For more significant claims, PairUp also holds a full liability insurance policy for its work.

How do I prepare my home for PairUp?

Cleanliness is of paramount importance when preparing your home for guests. The cleaner your home, the more money you can make from it. If your home is not deemed to be clean enough for hospitality, PairUp may offer to help prepare your home. There will be additional fees for any cleaning work PairUp must help you with.

Other than cleanliness, the only other thing to do is take inventory of what’s in your home. Here’s a good rule of thumb for what you’ll need in your home to host guests: 2 bath towels, 2 hand towels, and 2 face cloths per bed in your home 2 full cutlery and dish sets per bed in your home

It is also a good idea to store away any personal valuables that you are not comfortable with the guests using. PairUp can help you to put a lock on a closet if needed.

What are the next steps to get started?

If you own your own home, you can get started by filling out your property profile by going to www.pairup.io and clicking on “Request Access”. Once we have your property profile, we’ll follow up by email with an agreement form.

If you rent your home or apartment, we will have to get your landlord’s approval for our work. If your landlord has already partnered up with PairUp for your building, you can go directly to www.pairup.io and create a property profile by clicking on “Request Access”. If your landlord hasn’t partnered with us yet, send us a message through the contact form, and we’ll contact your landlord to set up a partnership.

Some landlords permit short term rentals without partnering with PairUp. If this is the case for you, we will be able to work directly with you after confirming the arrangement with your landlord.

How will I get paid?

PairUp will send your rental earnings to you by e-transfer at the end of each month.

Can I work with PairUp for just a holiday or weekend?

Typically, we like to work with properties that are available for three weeks or more. However, exceptions can be made depending on the circumstances. Send us a message through the contact form with the details of your situation for more information.

Landlords/Building Managers

How do you enforce my building rules?

Your building rules will be written in to the rules and terms for any guests who book a stay in your building through PairUp. All guests must accept these rules before their booking is accepted.

In addition, PairUp charges a minimum security deposit of $300 for each stay. If any guests violate the building rules, PairUp will fine them $100 from their security deposit.

What about noise?

Noise concerns are common, but also easy to avoid. PairUp addresses this by installing decibel meters in each property we manage. Guests are informed before making a booking that we will be monitoring the level of noise in the apartment during quiet hours, and they must agree to fines if they violate the noise policy. Our decibel meters send us instant notifications if the guests violate the noise policy. Guests who violate the noise policy during quiet hours are automatically fined $100 from their security deposit.

Who is responsible for the rent and lease?

Your original tenant still holds all their obligations to the lease they hold with you. PairUp will work for them to make them some money during their absence, but they will still be responsible for their lease.

What kind of oversight will I have?

If you partner with PairUp, you will be given a landlord account with the PairUp site. From this account, you will be able to login and see all rental activity going on in any apartments that PairUp is managing in your building(s). You will know who is in your building, for how long, and with how many people.